Email Communication Policy

Emails are generally responded to Monday through Friday, from 9:00am - 4:00pm. Please note there can be a 24–48-hour response time during the week. I will respond to emails received over the weekend beginning Monday mornings. Please note response times may change over holiday and vacation periods.
For current clients the preferred method of communication is through the Practice Better messaging system. My clinical package fees for new clients allow for 2-3 brief email exchanges within the first 4 weeks after your first appointment to address any questions or share additional information or concerns that come up as you get started. After this first four  weeks and between scheduled sessions, your clinical package allows for 2-3 brief email exchanges per month.
Outside of this time, I may have to charge for time accrued answering your emails. If you are having concerns regarding your herbal protocol, you may be asked to consider booking in another 30-minute session so that all your concerns can be addressed appropriately.

Service Cancellation Policy

Packages
Packages are an investment in your health and well-being. Refunds for packages minus a $15.00 administrative fee are available no later than 7 days prior to your first scheduled appointment of the package. After the first appointment no refunds for packages are available.
 
Appointment Cancellations and No-Show Appointments:
Please note that once you have booked an appointment with me it means that I have reserved time in my schedule exclusively for you. Cancellations made up to 24 hours prior to your appointment will be rescheduled at no additional charge. Your first cancellation with less than 24-hours notice will be rescheduled at no additional charge.  Your second late cancellation (less than 24-hours notice) will result in a $20 rescheduling fee.  "No shows" are not eligible for a refund or a free reschedule. The rescheduling charge for "no shows" is $60. 

Group Consultation Cancellations:
Refunds for group consultations minus a $15.00 administrative fee are available if you cancel no later than 7 days prior to the scheduled group consultation. Thereafter the group consultation can be rescheduled for a $20 rescheduling fee. A “no show” or cancellation with less than 7-days notice are not eligible for a refund. The rescheduling charge for “no shows”  is $60.

Workshops & Classes
No refunds available for a missed class or workshop. In the event that Cura Viriditas/Kay Sidahmed has to cancel a class or workshop, a full refund will be issued.

March, 2024